Here's what set me off: From a banal article about Google's new favicon (http://googlesystem.blogspot.com/2012/08/googles-new-favicon.html): "If you don't see the new favicon when you visit google.com, try clearing your browser's cache."
Translation: If there's some sort of bug, you're on your own. "try" means no one knows if this will work, it may well not work, ever. And if it doesn't work, don't complain: we don't have any support available anyway. "clear your browser's cache" means that if you are a civilian (grandmother, businessman trying to make a real product) you aren't expected to understand this; it means that the only way we know of to help fix a hundred-some bytes of outdated data is to arbitrarily throw out millions of times more data; it means that after 20 years of playing around with this protocol, no one ever cared to try and get it right. It means we're all just cool hackers here, so who cares. Pull over to the side, open the hood, get out the crank, stick it in and give it a whirl.
Posted by netrc at January 8, 2014 01:19 PM